Privacy Policy

Privacy Policy 

At Chenaniot, accessible from https://Chenaniot.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Chenaniot and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Introduction

Chenaniot (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, Chenaniot.com (“Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller   

Full name of the company：Henan Chenan IOT Technology Co.

Company’s legal address:No.23, 6/F, Building 3, No.77 Courtyard, Tianming Road, Jinshui District, Zhengzhou, China

Company Registration Number：91410105MA464P6P2G

Email:  Company Contact Email：chen@chenaniot.com

3. Data Protection Officer (If applicable)

Name of DPO：YaoXueliang

Email: DPO Email Address:chenaniot@gmail.com

4. Personal Data We Collect

We collect the following personal data:

• Information You Provide Directly:
  • Name, email address, and contact information when you register, subscribe to newsletters, or contact us.
  • Payment information when you make a purchase.
  • Information you provide when you submit support requests or feedback.
• Automatically Collected Information:
  • IP address, browser type, operating system, and device information.
  • Website usage data, including pages visited, time spent on pages, and clickstream data.
  • Cookies and similar tracking technologies (see Section 6).
  • AIoT product usage data, (if aplicable) device ID, usage frequency, error logs.

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

• Consent: When you provide explicit consent (e.g., for marketing emails, cookies).
• Contractual Necessity: When processing is necessary for the performance of a contract (e.g., processing orders).
• Legitimate Interests: When processing is necessary for our legitimate interests (e.g., improving our website, preventing fraud), provided your rights and interests do not override those interests.
• Legal Obligation: When processing is necessary to comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner.   

• Types of Cookies:
  • Essential cookies: Necessary for website functionality.
  • Analytics cookies: To analyze website traffic and usage.
  • Marketing cookies: To personalize advertisements.
• Cookie Consent: We will obtain your explicit consent before placing non-essential cookies. You can withdraw your consent at any time.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

• Customer data will be retained for as long as the customer account is active, and for a set period after the account is closed to comply with legal obligations.  
   
• Marketing data will be retained until the user withdraws consent.
• Log files will be retained for a limited period for security and analytics purposes.

8. Data Sharing and Disclosure

We may share your personal data with:

• Third-party service providers who assist us in operating our website and providing our services (e.g., payment processors, hosting providers).  
   
• Advertising partners (with your consent).
• Legal authorities when required by law.
• If your AIoT product uses cloud services, the cloud service providers.

9. International Data Transfers

If we transfer your personal data to countries outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.   

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.   

You have the following rights under GDPR:

• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate data.   
   
• Right to Erasure (Right to be Forgotten): You can request deletion of your data.
• Right to Restriction of Processing: You can request restriction of processing.   
   
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You can object to the processing of your data.
• Right to Withdraw Consent: You can withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority.   
  To exercise your rights, please contact us at [Company Contact Email:chen@chenaniot.com].   

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete it.   

We may update this Privacy Policy from time to time. We will notify you of any significant changes.   

If you have any questions or concerns about this Privacy Policy, please contact us at[Company Contact Email:chen@chenaniot.com].