Return and Exchange Policy

 

The Chenaniot Return and Exchange Policy primarily addresses situations where products have quality issues. Specific rules may vary depending on the purchasing channel (dealer or Chenaniot official) and the product type. Consumers are typically required to apply for returns or exchanges through the dealer or Chenaniot’s official after-sales service channels.

 

Basic Principles for Warranty, Returns, and Exchanges

 

Principle	Detail
Warranty Start Date	The warranty period is calculated from the date of the first purchase, based on the invoice or contract date. If valid proof is unavailable, the date is calculated based on the product’s ex-factory date.
Paid Services	For products that are outside the warranty period, Chenaniot provides paid repair services.
Special Note	Products sold at special discounted prices are typically not eligible for return services.

 

General Return and Exchange Process

 

The following outlines a general return and exchange procedure. Please refer to Chenaniot’s official guidelines or your purchase channel’s specific rules for detailed regulations.

1. Contact After-Sales: When a product issue occurs, you can contact the Chenaniot official customer service hotline at $\text{+86 188 3802 1360}$ for assistance. After-sales service can also be obtained through local offices, WeChat customer service, or authorized dealers.
2. Submit Application: Consumers must provide detailed fault information to Chenaniot Official Email:chenaniot@gmail.com or the dealer and submit a return or exchange application. If the purchase was made through a dealer, the dealer must be contacted first.
3. Product Return: Once the after-sales service team confirms the information, the consumer must send the faulty product to the designated Chenaniot repair center or dealer.
4. Inspection and Processing:
   • Fault Confirmation: Chenaniot will evaluate and test the returned product. If the product itself has a confirmed quality issue and is within the warranty period, Chenaniot will provide free repair or replacement.
   • Product Replacement: If the product is confirmed to require replacement, Chenaniot will provide a substitute product of the same specifications and model. If the model is discontinued, a new product with performance no lower than the original will be provided.
   • Return (Refund): In specific circumstances (such as severe inherent product quality issues), a return process may be initiated for a refund.

 

Special Return and Exchange Scenarios

 

Scenario	Detail
DOA (Dead on Arrival)	For products that are defective upon arrival, a claim must be submitted to Chenaniot in writing. If confirmed by Chenaniot, a new replacement product will be issued.
Warranty Inapplicability	If the product has been altered, tampered with, or if the labels have been removed, it may not be eligible for the standard return and exchange policy.
Contract Priority	For customers who ordered products under a signed contract, the terms of that contract shall take precedence if they contain alternative provisions.

 

Customer Responsibilities and Notes

 

• Data Backup: Before seeking warranty service, the customer is responsible for backing up all existing data or clearing all data on the product.
• Maintain Packaging Integrity: Returned products should be kept in their original condition, including complete packaging and all accessories (such as power cords, data cables, etc.).
• Consult Dealer: Since Chenaniot’s after-sales service policy may vary depending on the region, product line, and sales channel, the most accurate policy information should be obtained directly from your product dealer or Chenaniot’s official customer service.