Smart Store Solutions

I. Industry Background

Traditional offline shops around the world are facing a number of operational challenges, including increased operating costs, online retail impact, and homogeneous competition, and are in urgent need of digital transformation. Small and medium-sized shops are in urgent need of simple, easy-to-use, cost-effective solutions to help shop theft prevention and loss prevention, employee management, customer management, sales operations and other management, to achieve branding and chain upgrading.

II. Programme Requirements

2.1 Video Surveillance

Asset loss prevention and protection is the most basic business in the retail industry. Basic protection measures such as video surveillance, fire protection facilities, thermal imaging fire prevention, and motion monitoring are standard. In addition, habitual external theft, as well as internal theft by employees, also causes a lot of economic losses to retail companies every year. Commodity loss is a serious pull down the retailer’s profit harvest.

Under the severe background of low growth rate and low profit in the physical retail industry, how to use technology to help retail enterprises to get rid of the traditional low efficiency of human and material defence, high cost, slow response, poor linkage, many loopholes, traceability and other shortcomings, to achieve intelligent loss prevention, to provide a perfect intelligent technical defence system, to efficiently prevent security risks, to control internal and external theft, to reduce the loss of goods, and to reduce the cost of investment, is one of the main demands of the retail enterprises.

2.2 Staff Management

With the rise of labour costs, employee management, especially employee attendance is an important part of the enterprise internal management. Traditional employee attendance is based on the shop as a unit, and there are problems with card punching and false punching. Employees go out, leave and other cases can not be connected with the attendance system, which makes it difficult to manage employee attendance and payroll.

Chained shop managers want to be able to obtain the shop staff leave attendance data in a timely manner, to facilitate timely decision-making on the effectiveness of the shop.

2.3 Operation Management

Shop environment, staff image and behaviour, product display, business norms, service standards, etc. are all important parts of retail enterprise brand building. Retail companies usually have a large number of shops scattered in different regions of the country, the headquarters often formulate a series of operational standards and measures for shops to implement, so as to establish, maintain and improve their own brand image. As the popularity of localised services by brand chains or directly-managed shops continues to grow, the ability of the head office to manage across regions is increasingly being tested.

Operation standards are complicated and detailed, there are many shops, scattered distribution, distance, management can not be timely informed of shop operations, unified operation and maintenance management is difficult. Traditional manual offline inspection, not only the high cost of artificial travel time, and inefficient, problem detection and rectification of poor timeliness, unable to verify the authenticity of the shop operation and rectification of the situation, the lack of online archiving, the lack of unified analysis and management of the problem.

It is necessary to adopt technical means to improve inspection efficiency, reduce inspection costs, improve the timeliness of the discovery of operational violations, avoid adverse effects, and carry out nationwide network visualisation and unified analysis and management, so that the shops can actually implement the operational standards.

2.4 Weak consumer insight ability

The retail chain industry has entered the era of big data, and the ability to analyse data will become the core competitive ability of leading retailers in the future. Retailers have rich data resources due to direct interaction with customers, but in the past, because of various limitations of technical means, the massive offline data can not be extracted and analysed, who can effectively use this important resource, so as to grasp and improve the user experience will be related to the future success or failure.

III. Programme design

3.1 Video monitoring

With the shop branding, chain development, video products from the traditional anti-theft and loss prevention functions into online shop patrol, shop environment management, service quality management window. Doorway, shop, cashier, warehouse is the key area of shop management, is the scope of video surveillance must cover.

(1) Store entrance: customer flow statistics camera

Shop entrance to place supplies, used to attract customers into the shop, but the shop staff shop often can not take into account the entrance, resulting in theft of supplies. The natural flow of offline shops is also an important part of shop revenue, and the rate of entry is a prerequisite for shop sales. Deployment of the doorway traffic statistics camera, you can prevent theft and loss, and at the same time support the flow of customers into the shop, the flow of customers out of the shop, the flow of customers through the shop statistics, statistics on the rate of entry into the shop, to facilitate the inspection of the doorway display whether it affects the customers to enter the shop.

(2) Inside the shop: Intelligent Alert Camera

During the night shop recess can be turned on area intrusion intelligent detection function, when can personnel enter the alert area, sound and light alarm will occur, while synchronously pushing the message to the Hikvision Connected client and APP, so that after the fact retrospective turn to terminate in advance, to avoid losses.

(3) Cashier: white full-colour camera / DVR

Built-in microphone, pickup, cashier process audio and video recording, easy to trace playback after the fact, to resolve disputes; Hard Disk Recorder: for video storage, to support the personnel to check back, inspect the queue, and rationally arrange the shop personnel;

(4) Warehouse: Security and Consumption Set

Smoke detection camera and fire detection camera, real-time detection of warehouse smoke and temperature, detection of abnormalities can be quickly alarm, rapid positioning of the fire point orientation, smoke, temperature sensors double protection warehouse fire safety.

3.2 Network Coverage

The shop network is more complex than the home network, a good network status can ensure the stable operation of the shop equipment and systems, and provide customers with a good network experience.

Faster network speed: wired network port, wireless rate of all gigabit, broadband upgrade never fall behind, full-speed network experience.
Stable wifi: Adopting new generation wireless protocol, not only focusing on the improvement of access speed, but also improving the quality of orderly communication for multiple devices.
APP management: Hikvision Wi-Fi can be managed through the ‘Hikvision Wi-Fi’ APP, which supports the viewing of connected terminals, network speed, network configuration and other information, and supports the control of Wi-Fi acceleration, guest network, Wi-Fi timer switch and other functions, which improves the manageability of Wi-Fi.
Multiple working modes: support routing, wired bridge, wireless relay multiple working modes, network mode on demand, to achieve different coverage needs.

4、Programme features

Multi-end use, flexible and convenient: According to the management needs and use habits of different personnel within the team, different permissions can be configured, and users can freely choose to use a variety of tools, such as computer, mobile phone and applets.
Equipment on the cloud, data interoperability: for multiple shops, only need to network the equipment, you can achieve unified management of equipment, data interoperability, and give full play to the maximum value of data.
Diversified functions, rich and practical: one-stop to meet the video, access control, network, fire and other needs.